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Frequently Asked Questions

Answers to Your Questions...

 

Delivery (Mainland UK)

For products in stock, we offer express Next Working Day Delivery within mainland UK. Place your order before 12:00 midday (Monday - Friday) to qualify. If your order is received after 12:00 or at the weekend, it will be dispatched the next working day. 

Your order will be delivered by a reputable courier service, usually FedEx. In most cases a signature will be required. 


Cut-off times may change during busy periods.

For items that are not in stock, lead times will vary according to supplier availability. All AST Suspension orders are made to order, on average orders will be fulfilled in 2-4 weeks. 

Delivery (International)

Good news... we are able to offer International shipping on most of the products in our Shop. If your country does not appear in the Checkout, please contact us with your delivery address for a quotation (bear with us - we're in the process of adding more countries).

Email: info@cooksport.co.uk

Telephone: +44 117 301 2542

Returns

We understand that sometimes circumstances change so with proof of purchase returns will be accepted up to 14 days after purchase.


For a return or exchange please ensure the product is in its original condition and packaging. Products that have been used or fitted cannot be accepted.

Returns and exchanges should be sent to Cooksport, Unit 4 Wellsway Works, Wells Road, Radstock, BA3 3RZ.

Wrong Parts

It is your responsibility to make sure that the part you have purchased is the correct fitment for your vehicle. If you are unsure, or have any questions, we're here to help.

Email: info@cooksport.co.uk

Telephone: +44 117 301 2542

Warranty - Cooksport Springs

We offer the original purchaser a lifetime warranty on Cooksport springs. In the unlikely event that a spring has cracked or broken, please follow the below process:

- Contact us with proof of purchase,

- Send your cracked or broken spring to Cooksport, Unit 4 Wellsway Works, Wells Road, Radstock, BA3 3RZ (we will investigate any breakages),

- Upon receipt a replacement spring/pair of springs will be supplied.

Please note that incorrect fitment is not covered and all parts should be fitted by professionals.

Warranty - Other Manufacturers

Warranty claims vary from manufacturer to manufacturer. In the unlikely event that you have an issue we will do our best to contact the manufacturer on your behalf, and support the process. 


Please note that incorrect fitment is not covered and all parts should be fitted by professionals. Many manufacturers will not cover products after they have been used on track or in competition.