Privacy Policy

Introduction

This Privacy Policy describes how Cooksport Limited collect, use and share your personal information/data. 

  • Registered Address: Heighgrove Farm, Timsbury, Bath, BA2 0HJ, United Kingdom.
  • Company Number: 6807239
  • Trading Address (including our Main Office and Workshop): 4 Wellsway Works, Wells Road, Radstock, Bath, BA3 3RZ, United Kingdom.
  • Telephone: 01761 439098
  • Email: hello@cooksport.co.uk

Use of Personal Data

When you place an order, or register on our website, we will ask you to provide Personal Information. Depending upon the activity you are attempting to complete, this may include asking you for the following:

  • Full Name
  • Email Address
  • Telephone Number
  • Email Address
  • Postal Address
  • Debit/Credit Card Information 

Orders: We will use the information provided to process your order and notify you of your order status. We may use your telephone number to contact you urgently in the event of a problem or query about your order, and for delivery updates.

Customer Service: To provide you with customer service, including responses to your enquiries, complaints and general feedback about our products and website. Customer service may be provided through various forms of communications, including via email, letter, telephone and SMS. 

Consumer Engagement – To get you more actively engaged with our brand, products and services. This may involve the use or publication of consumer-generated content. 

Sharing your Personal Information

We do not sell, trade or rent your personal information (data) to others. 

In order to improve our website and the services offered we use Google Analytics to collect information such as the pages on our website which you view, the number of pages you view per session, the sales value and products sold to you, the source of direction to our website and the time you spend on our website. This information is analysed to enable us to ensure that we maintain a suitable marketing strategy.

We may share your personal information with regulatory authorities such as HMRC and the Financial Conduct Authority where required to do so by law.

Access to your Personal Information

You may obtain details of the personal information we hold on you by e-mailing us at hello@cooksport.co.uk

Opt Out / Contact 

If you wish to provide feedback or if you have questions or concerns or wish to exercise your rights related to your Personal Data, please contact us using the contact details at the top of the page.